FAQs

How Can I Contact Liora Skin?

You can email us at skinliora@gmail.com, and our customer service team will be happy to assist you with any questions or concerns!

Do You Ship Worldwide?

Yes! We offer worldwide shipping.

Where Do You Ship From?

We ship from Lisbon, Portugal.

Can I Change or Cancel My Order?

We aim to process orders as quickly as possible. If you need to make changes or cancel your order, please reach out to us within 12 hours of placing it. After this timeframe, your order will already be processed, but you may return it for a full refund once received.

What Payment Methods Do You Accept?

We accept all major credit cards (VISA, Mastercard, Apple Pay, AMEX) as well as PayPal payments.

When Will My Order Be Processed?

Orders are handled and shipped from our warehouse. Please allow additional time for processing during holidays and promotional sales.

  • Orders are processed Monday to Friday.

  • Processing time: 1-3 business days after your order is placed.

  • Orders are shipped the next business day after processing.

Please note: We do not ship on weekends.

How Long Will It Take to Receive My Order?

Due to high demand, orders typically take 2-4 weeks to arrive, depending on your location.

What If I Don't Receive My Order?

If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund.

Will I Be Charged Customs and Taxes?

The prices displayed on our site are tax-free in EUR. However, you may be responsible for duties and taxes upon receiving your order, as determined by your country’s customs office. Any customs fees, import taxes, or delays due to customs are out of our control. For more details, please check with your local customs office.

How Do I Return an Item?

If you need to return an item, please contact us at skinliora@gmail.com, and we will guide you through the return process.

What If the Item(s) I Received Are Defective, Incorrect, or Damaged?

If you receive a defective, incorrect, or damaged item, please email us immediately with:

  • Your order number

  • Photos of the item(s)

  • Any relevant details

We will work quickly to resolve the issue for you.

When Will I Receive My Refund?

Refunds will be credited to your original payment method.

  • If you paid with a credit or debit card, the refund will be processed within 7-10 business days after we receive your return or cancellation request.

  • If your refund has not been posted after this timeframe, please check with your bank or credit card provider, as processing times may vary.

For further assistance, feel free to contact us at skinliora@gmail.com.